2021 Pre Order Bike Update: Sept 20th 2021. We have successfully delivered many pre-order bicycles this season, while we know some of you are still patiently waiting for your new bikes. We appreciate your perseverance and understanding, and we would like to extend our thanks for your loyalty and compassion for the situation that we are all facing this season. The worldwide deficit for both bikes and parts is far greater than what is being reported in the news. Manufacturers are facing many production issues, plant shutdowns, and continuous shipping delays we are experiencing here in Canada and the US. Many manufacturers have only been able to provide estimated timelines, which are constantly changing due to ongoing setbacks.
The Good News: The manufactures have reassured us that they will continue with the ramped up production required to deliver these bikes for this 2021 season. Due to this backlog, suppliers are expecting this season's line of bikes to extend into the fall and winter months. We are encouraging customers who are looking for a bike this season & next, to continue to hold the line in our pre-order process. Canceling a pre-order may result in not having the ability to secure a bicycle for the 2021 & 2022 season. Although we sold through our 2021 pre-order catalogue and removed it from online, your order is in the queue and we will update you the day it arrives.
Our Promise: From the beginning of Covid, we have offered our customers the ability to pre-order their perfect bike. We encourage our customers to continue to be patient with the suppliers as the demand in North America is great. By continuing with your pre-order, this keeps you in the line for deliveries that will be arriving over the next few weeks and months, and further on into the early parts of the next cycling season. As promised from the beginning, if you choose to exit the queue, we understand, and are allowing full refunds during this waiting period. Our goal is simple: help you get a quality bike that you will love for years to come. Helping families stay active is what drives us at Sportwheels.
We would like to sincerely thank you for choosing Sportwheels for your pre-order. Your continued support, patience and understanding means the world to us.