Just a few friendly reminders about our Shipping and On-line order policies:
If you choose In-Store pickup, please wait to hear from us via email as to a pick up time, so we can pick your item, and have it ready for you!
Sportwheels Sports Excellence will ship out your web order within 24-48 hrs, Monday - Friday. You will receive shipment confirmation and tracking info on your order as soon as it leaves, so watch your email!
If you Order from us over the weekend, or on a Canadian Holiday, your order will be shipped on the next business day or two.
*If you live in a remote area, and our carriers inform us of any extra fees to deliver your order to you, we will be in touch, so we can arrange these costs with you. This includes most International orders outside of North America. There will most likely be additional shipping fees, over and above what is automatically charged at checkout. We will send you a quote, and credit what has been pre-paid.
Shipping outside of Canada DOES NOT include import duties and taxes. Customers are responsible to pay any and all import duties and taxes that may apply. The freight company will contact you to arrange payment, when your order is at the border services agency for your Country.
* No refunds on items that have been discounted 20% or more. Exchange or store credit ONLY.
Returns - if you need to return or exchange an item, please EMAIL US and we will give you authorization, and issue you a code to have with your return, so we can track your items properly. Items sent back without authorization will be returned to sender.