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Shipping / Return Policies

Sipping Truck !


In-Store Pickup Details: Please wait to hear from us via email, so we can pick your item, and have it ready for you. 

Parking Lot Pickup Details: Please wait to hear from us via email, so we can pick your item, and have it ready for you. When you arrive at the store, call 902-865-9033 and one of our staff will bring the order out to your vehicle.

Orders to be Shipped:
Sportwheels Sports Excellence will ship out your web order within 24-48 hrs, Monday - Friday.  You will receive shipment confirmation and tracking info on your order as soon as it leaves, so watch your email! If you Order from us over the weekend, or on a Canadian Holiday, your order will be shipped on the next business day or two.

*If you live in a remote area, and our carriers inform us of any extra fees to deliver your order to you, we will be in touch, so we can arrange these costs with you.  This includes most International orders outside of North America.  There will most likely be additional shipping fees, over and above what is automatically charged at checkout.  We will send you a quote, and credit what has been pre-paid.

Shipping outside of Canada DOES NOT include import duties and taxes. Customers are responsible to pay any and all import duties and taxes that may apply.  The freight company will contact you to arrange payment, when your order is at the border services agency for your Country.

Freight Exceptions:

  • Some of our suppliers and Brands do not allow us to ship some products, and we may need to contact you to arrange another form of delivery.  We must abide by our suppliers product sales policies as an official dealer.  This is rare, but sometimes can affect some orders.

  • If you place an order for any custom work (embroidery, printing etc...) it WILL NOT ship out within 24-48 hrs.  Our printing and custom department will be in touch with you regarding a delivery or pick up time in these cases.

  • International orders outside of North America:  There will most likely be additional shipping fees, over and above what is automatically charged at checkout.  We will send you a quote, and credit what has been pre-paid.

  • If your item, or items ordered are OVERSIZED and or very HEAVY, and require a special delivery method or packing method, the SHIPPING FEE CHARGED MAY NOT COVER ALL FEES on your order.  If this is the case, we will contact you to arrange for these extra fees.

*No refunds on items that have been discounted 20% or more.  Exchange or store credit ONLY.

Standard Returns - If you need to return or exchange an item, please EMAIL US and we will give you authorization, and issue you a code to have with your return, so we can track your items properly.  Items sent back without authorization will be returned to sender.

Vendor Returns from Direct Ship and Drop Ship Suppliers such as but not limited to:
Norco.com, Specialized.com, Louisgarneau.com, Bauer.com, CCMhockey.com, Envodrive.com, Ebikebc.com
- We can not accept returns or exchanges on items purchased from websites other than www.Sportwheels.ca, We are listed as a pickup location for many of these suppliers, such as the direct brands or supplier names listed above. However, we are not enabled or obligated to handle returns on their behalf. You must contact the website that you have made your purchase from concerning returns or exchanges and warranty information. If you have purchased your items from  www.Sportwheels.ca and are looking to return or exchange an item, pleaseEMAIL US at [email protected] and we will issue you a return authorization number to process your return.

At Sportwheels we believe in the quality of our products and want you to shop with confidence. All eBike orders placed at www.Sportwheels.ca and in-store have a 14 day exchange policy from the date of delivery. Returns of new and unused eBikes will be permitted within 7 Days of Receipt only. All orders returned or exchanged within this return window will be subject to a 20% restocking fee. Any products damaged due to misuse, improper assembly, or damaged due to an accident that occurred within this period may not be exchanged. Purchases made online from Sportwheels.ca will be the purchasers responsibility to pay for their own shipping costs for returning or exchanging any items. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. 

All ENVO products warranty info is found at this web address https://envodrive.com/pages/warranty It is including eBikes, Conversion Kits, eScooters, etc. as well as components including motor, controller, sd display, battery, charger, throttle, PAS sensor, brake sensors are covered up to 24 months of warranty unless otherwise specified. The first year's warranty is included in the cost of purchase, second year's warranty can be purchased directly from ENVO for an added cost. (Effective August 25, 2022) https://ebikebc.com/collections/2nd-year-warranty

Please note the warranty is offered to the original purchaser only and is not transferable. The online Registration must be completed in full at the time of purchase, through https://envodrive.com/pages/warranty-registration







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